Telephone Operator

Four Seasons Hotels Ltd

Cabo Del Sol, Mexico
Answer and transfer incoming calls
Follow up on guest requests
Handle guest interactions professionally
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart

Job Summary

  • Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
  • Answer phone calls efficiently and courteously, complying with Four Seasons and LQA standards, and connect each call to the correct extensions.
  • Four Seasons has been ranked EVERY YEAR as one of "FORTUNE Magazine's 100 Best Companies to Work For" since 1998 and has been named a "Great Place to Work Legend."

Matching Summary

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

Skills & Requirements

Must-have

  • Answer and transfer incoming calls
  • Follow up on guest requests
  • Handle guest interactions professionally
  • Respond to emergency situations
  • Monitor FS Chat platform

Nice-to-have

  • Genuine heart and passion
  • Create amazing experiences
  • Mutual respect and collaboration
  • Luxury with genuine heart

Key Requirements

  • High School diploma or equivalent
  • Minimum 2 years luxury hospitality experience
  • English and Spanish proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter