Incident Management Analyst (executive - Incident Management)

NCR Atleos

Cebu City, Philippines
Experience in troubleshooting over the phone
Proficient in windows based applications
Ability to work flexible working hours
The Incident Management Analyst is responsible for monitoring the ATM fleet and resolving issues that impact availability

Job Summary

  • The Incident Management Analyst is responsible for monitoring the ATM fleet and resolving issues that impact availability.
  • This role serves as the first level of contact for customers and field support personnel for ATM related issues.
  • NCR Atleos is committed to diversity and inclusion in the workplace.

Matching Summary

The Incident Management Analyst is responsible for monitoring the ATM fleet and resolving issues that impact availability.

Skills & Requirements

Must-have

  • Experience in troubleshooting over the phone
  • Proficient in Windows based applications
  • Ability to work flexible working hours

Nice-to-have

  • Good understanding of ATMs
  • Detail oriented
  • Excellent English communication skills

Key Requirements

  • Associate degree or Technical Diploma
  • 1-year experience in a related field

Work Rights

Not specified

Tailored Resume

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