Applications Production Support Senior Analyst

Citigroup

Mississauga, Ontario, Canada
Base: $94,300.00 - $141,500.00; bonus/equity: not ...
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5-8 years application support experience
Experience with ecs cluster, kafka, solace
Hands-on cloud application management
** Citi is seeking an Applications Production Support Senior Analyst in Mississauga, Ontario, to provide technical and business support for applications. The role requires significant experience in application support, strong analytical skills, and the ability to communicate effectively with both technical and non-technical stakeholders. **

Job Summary

  • This role involves providing technical and business support to ensure the stability and efficiency of Citi's critical applications.
  • The analyst is responsible for performing start-of-day checks, continuous monitoring, and managing regional handovers to maintain service levels.
  • Candidates will act as a liaison between users, technology teams, and vendors while ensuring compliance with security and operational standards.

Matching Summary

Match Score: 75

** Citi is seeking an Applications Production Support Senior Analyst in Mississauga, Ontario, to provide technical and business support for applications. The role requires significant experience in application support, strong analytical skills, and the ability to communicate effectively with both technical and non-technical stakeholders. **

Salary

Base: $94,300.00 - $141,500.00; Bonus/Equity: Not specified; Benefits: Global benefits including well-being and work-life balance support

Skills & Requirements

Must-have

  • 5-8 years Application Support experience
  • Experience with ECS cluster, Kafka, Solace
  • Hands-on cloud application management
  • Knowledge of active monitoring tools like Tivoli
  • Microservices and API support expertise

Nice-to-have

  • Programming language proficiency
  • Strong diplomatic communication skills
  • Ability to coach new recruits
  • Experience with problem management tools
  • Willingness to learn new technologies

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5-8 years in Application Support role
  • Experience with ORRAS, MAAS, MSAAS technologies

Work Rights

Not specified

Tailored Resume

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