The role involves monitoring and evaluating high-volume multi-channel tasks to ensure quality standards are met for a global leader in continuous glucose monitoring
Job Summary
The role involves monitoring and evaluating high-volume multi-channel tasks to ensure quality standards are met for a global leader in continuous glucose monitoring.
Candidates must possess deep expertise in root-cause analysis, quality tools, and the ability to generate actionable feedback on customer experience and compliance.
The position offers access to career development programs, tuition reimbursement, and the opportunity to contribute to life-changing health technology solutions.
Matching Summary
The role involves monitoring and evaluating high-volume multi-channel tasks to ensure quality standards are met for a global leader in continuous glucose monitoring.
Skills & Requirements
Must-have
2 years Customer Advocacy Generalist experience
4+ years Quality Assurance in Medical/Insurance
Root-cause analysis and quality tools knowledge
Multi-channel communication monitoring
Process improvement recommendations
Nice-to-have
Strong analytical and structured problem-solving skills
Ability to work effectively under pressure
Excellent verbal and written communication skills
Vertical knowledge of Dexcom products
Collaboration with production support groups
Key Requirements
Bachelor's degree required
Minimum 2-5 years related experience
Internal hire: S2 level with 2 years Customer Advocacy