Associate Managing Consultant, Customer Success Product Specialist

Mastercard

Not specified (assumed hybrid based on industry standards).
Customer success mindset
Delivery of saas solutions
Project management and delivery
Mastercard is seeking an Associate Managing Consultant, Customer Success Product Specialist to enhance their Advisors Client Services team. The ideal candidate will excel in delivering SaaS solutions, possess strong customer engagement skills, and effectively bridge business and technology stakeholders

Job Summary

  • Mastercard powers economies and empowers people in over 200 countries and territories worldwide by providing secure, simple, smart, and accessible digital payment solutions.
  • The Associate Managing Consultant, Customer Success Product Specialist leads initiatives to support growth and scalability of the Business & Market Intelligence product suite while acting as a coach to customers and driving measurable value.
  • This role requires building strong client relationships, managing delivery projects, driving license retention, and collaborating with internal teams to enhance customer experience and product implementation.

Matching Summary

Match Score: 85

Mastercard is seeking an Associate Managing Consultant, Customer Success Product Specialist to enhance their Advisors Client Services team. The ideal candidate will excel in delivering SaaS solutions, possess strong customer engagement skills, and effectively bridge business and technology stakeholders.

Skills & Requirements

Must-have

  • Customer success mindset
  • Delivery of SaaS solutions
  • Project management and delivery
  • Client relationship building
  • Data-driven decision making
  • Product knowledge and coaching
  • Cross-sell and up-sell identification

Nice-to-have

  • Collaborative culture of teamwork
  • Strong presentation and communication skills
  • Ability to inspire others
  • Analytical and quantitative problem-solving
  • Multilingual capabilities

Key Requirements

  • Bachelor’s degree or equivalent
  • Fluent in Japanese and English
  • Experience in customer delivery or consulting
  • Proven SaaS or data product delivery experience
  • Advanced Word, Excel, and PowerPoint skills

Work Rights

Not specified

Tailored Resume

Cover Letter