This role provides strategic CX Digital leadership across post-sales customer journeys with a strong focus on technology-enabled experience improvements
Job Summary
This role provides strategic CX Digital leadership across post-sales customer journeys with a strong focus on technology-enabled experience improvements.
The position requires translating CX priorities into clear product requirements and influencing roadmaps alongside Product and Engineering teams.
Candidates must bring a strong analytics mindset to identify friction points, measure outcomes, and continuously improve experiences across web and mobile platforms.
Matching Summary
This role provides strategic CX Digital leadership across post-sales customer journeys with a strong focus on technology-enabled experience improvements.
Skills & Requirements
Must-have
Post-sales customer journey expertise
Digital analytics and data fluency
Product roadmap influence capability
Web and mobile platform knowledge
Cross-functional team collaboration
Nice-to-have
Health insurance domain experience
Regulated environment familiarity
Scalable experience improvement frameworks
Playbook creation and enablement skills
Key Requirements
Senior Band 3 level experience
Strong background in digital analytics
Experience in health or regulated industries preferred