Call Center Agent | Per Diem | Day

Goldconcordhealth

Excellent communication skills
Ability to problem solve
Accuracy and attention to detail
The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service

Job Summary

  • The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service.
  • Contributes to individual and team goals by maintaining: 11.7 calls per hour, 5% or below daily abandonment rate and answering calls on average in 2 minutes or less.
  • The employee is occasionally exposed to airborne pathogens.

Matching Summary

The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service.

Skills & Requirements

Must-have

  • Excellent communication skills
  • Ability to problem solve
  • Accuracy and attention to detail
  • Handle high call volume
  • Strong computer and keyboard skills

Nice-to-have

  • Empathetic and compassionate customer service
  • Thrive in a self-directed work environment
  • Knowledge of medical office operations
  • Familiarity with medical terminology

Key Requirements

  • High School degree or GED equivalency
  • Demonstrated customer service ability

Work Rights

Not specified

Tailored Resume

Cover Letter