Customer Service Representative

Byram Healthcare Centers Inc

Base: $20.00ph; bonus/equity: not specified; benef...
High-volume inbound call center
Educating patients on products and services
Addressing patient concerns and issues
At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier

Job Summary

  • At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier.
  • The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.
  • Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages.

Matching Summary

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier.

Salary

Base: $20.00/hour; Bonus/Equity: Not specified; Benefits: Medical, dental, and vision care coverage, Paid time off plan, 401(k) Plan, Flexible Spending Accounts, Basic life insurance, Short- and long-term disability coverage, Accident insurance, Teammate Assistance Program, Paid parental leave, Domestic partner benefits, Mental, physical, and financial well-being programs

Skills & Requirements

Must-have

  • High-volume inbound call center
  • Educating patients on products and services
  • Addressing patient concerns and issues
  • Placing supply orders
  • Utilize tools and resources for order entry
  • Communicate with patients and healthcare professionals

Nice-to-have

  • Meaningful work with impact
  • Personalized, long-term care
  • Bringing Care To Life™

Key Requirements

  • High School Diploma or equivalent
  • 1-2 years of customer service experience
  • Call center experience preferred
  • Excellent written and verbal communication skills
  • Proficient with MS Office
  • Ability to learn brand products and therapies
  • Strong customer service skills
  • Ability to resolve patient concerns
  • Demonstrate soft skills

Work Rights

Not specified

Tailored Resume

Cover Letter