Reservations Agent (full Time)

Fairmont Hotel Macdonald

Edmonton, Alberta, Canada
Not specified; not specified; comprehensive benefi...
On-site
Customer service experience required
Strong verbal and written communication skills
Proficiency in microsoft office applications
Fairmont Hotel Macdonald is seeking a full-time Reservations Agent who will provide exceptional customer service and administrative support to enhance guest experiences. The ideal candidate should possess strong interpersonal skills, attention to detail, and a passion for hospitality

Job Summary

  • The role involves providing professional, friendly, and engaging service while managing room reservations and group blocks for a prestigious luxury hotel.
  • Employees will maximize revenue by upselling guestrooms and maintaining strong working relationships with Sales, Catering, and Front Office departments.
  • The company offers a comprehensive benefits package including mental health support, a defined contribution pension plan, and global travel discounts.

Matching Summary

Match Score: 85

Fairmont Hotel Macdonald is seeking a full-time Reservations Agent who will provide exceptional customer service and administrative support to enhance guest experiences. The ideal candidate should possess strong interpersonal skills, attention to detail, and a passion for hospitality.

Salary

Not specified; Not specified; Comprehensive benefits package including medical, vision, dental, and pension matching up to 5%

Skills & Requirements

Must-have

  • Customer service experience required
  • Strong verbal and written communication skills
  • Proficiency in Microsoft Office applications
  • Ability to work under pressure in fast-paced environment
  • Legal eligibility to work in Canada

Nice-to-have

  • Previous hotel industry experience preferred
  • Experience with Property Management Systems like LightSpeed
  • Detail-oriented and multi-tasking capabilities
  • Passion for delivering exceptional guest experiences
  • Proven problem-solving abilities

Key Requirements

  • Must be legally eligible to work in Canada
  • Service focused personality essential
  • Computer literate with Microsoft Office skills

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter