Worldpay Inc is seeking a Merchant Support Associate for their hybrid team in Cincinnati, OH. The role involves providing customer support to merchants through various channels while ensuring a high level of service quality and adherence to performance metrics
Job Summary
Provide world-class support to merchants via phone, email, and chat, handling a high volume of inquiries.
Identify root causes of issues, utilize resources for resolution, and track/document support requests accurately.
Enjoy a consistent Monday-Friday schedule with no weekends or holidays, supporting a healthy work-life balance.
Matching Summary
Match Score: 85
Worldpay Inc is seeking a Merchant Support Associate for their hybrid team in Cincinnati, OH. The role involves providing customer support to merchants through various channels while ensuring a high level of service quality and adherence to performance metrics.
Skills & Requirements
Must-have
High-volume call center experience
Omni-channel servicing (voice, email, chat)
Troubleshooting point-of-sale equipment
Proficient with multiple computer applications
Proactive identification of merchant needs
PC, Microsoft Teams/Outlook, Salesforce proficiency
Basic understanding of phone, Ethernet, Wi-Fi, Bluetooth