Sofitel Brisbane Central is seeking a Telecommunications Agent for their luxurious Rixos Premium Seagate hotel in Sharm El Sheikh, Egypt. The role focuses on providing exceptional guest service, handling requests and complaints, and ensuring overall guest satisfaction in a vibrant hospitality environment
Job Summary
Closely deal with all requests, problems and needs of guests staying at Rixos Seagate Sharm Hotel and find solutions to problems, focusing on guest satisfaction.
Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.
Take part in the Emergency Response Teams and provide guidance to guests for any diseases or health problems that guests may encounter.
Matching Summary
Match Score: 85
Sofitel Brisbane Central is seeking a Telecommunications Agent for their luxurious Rixos Premium Seagate hotel in Sharm El Sheikh, Egypt. The role focuses on providing exceptional guest service, handling requests and complaints, and ensuring overall guest satisfaction in a vibrant hospitality environment.
Skills & Requirements
Must-have
Handle guest requests and problems
Manage guest complaints effectively
Coordinate with hotel departments
Provide exceptional customer service
Maintain a clean and professional appearance
Nice-to-have
Proactive guest satisfaction monitoring
Identify and celebrate special guest occasions
Support hotel sales initiatives
Environmental awareness and resource conservation
Key Requirements
At least 2 years of experience in the industry
Proficiency in English and good command of Arabic, German, French or Russian
MS Office applications, Front Office programmes (Fidelio, Opera etc.)
Familiar with guest profiles and instructing colleagues