Customer Service Team Leader

Aussie Broadband

Dandenong South, Australia
Customer service experience
Technical and account support
Leadership strengths
As a Team Leader, you’ll guide a group of caring, customer‑focused consultants who support our residential customers with both technical and account‑related needs

Job Summary

  • As a Team Leader, you’ll guide a group of caring, customer‑focused consultants who support our residential customers with both technical and account‑related needs.
  • Aussie Broadband is known for its supportive, people‑first culture and celebrates difference, being advocates for Inclusion and Diversity.
  • Benefits include 26 weeks paid parental leave, discounted internet and mobile services, flexible working arrangements, and a Fitness Passport.

Matching Summary

As a Team Leader, you’ll guide a group of caring, customer‑focused consultants who support our residential customers with both technical and account‑related needs.

Skills & Requirements

Must-have

  • Customer service experience
  • Technical and account support
  • Leadership strengths
  • Advanced computer skills
  • Negotiation skills

Nice-to-have

  • People-first culture
  • Inclusion and Diversity advocate
  • Supportive team environment
  • Learning and growth opportunities
  • Creative problem-solving

Key Requirements

  • Understanding of telco space
  • Clear communication style
  • Guiding and uplifting others
  • Understanding great customer service
  • Comfortable with advanced computer skills
  • Confident in thoughtful negotiation
  • Work well independently and in teams

Work Rights

Not specified

Tailored Resume

Cover Letter