Suporte Prime Pleno - Taxone

CoCounsel

Hybrid (2-3 days per week in the office)
Experience with thomson reuters taxone application
Functional support and system sustainability experience
Knowledge of fiscal and tax processes
Thomson Reuters is seeking a TaxOne Support Analyst to provide specialized functional support to users, manage service requests, and ensure operational continuity. The role involves troubleshooting, documentation, and collaboration with internal teams to enhance user experience and improve system functionalities

Job Summary

  • The role involves providing prime support to users of the TaxOne solution while analyzing and resolving incidents.
  • Candidates must possess specific experience with the Thomson Reuters TaxOne application and knowledge of supported tax processes.
  • The company offers a hybrid work model with flexible policies and comprehensive benefits including mental health days.

Matching Summary

Match Score: 85

Thomson Reuters is seeking a TaxOne Support Analyst to provide specialized functional support to users, manage service requests, and ensure operational continuity. The role involves troubleshooting, documentation, and collaboration with internal teams to enhance user experience and improve system functionalities.

Skills & Requirements

Must-have

  • Experience with Thomson Reuters TaxOne application
  • Functional support and system sustainability experience
  • Knowledge of fiscal and tax processes
  • Incident analysis and troubleshooting skills
  • Ticket management and prioritization experience

Nice-to-have

  • Parametrization and functional behavior knowledge
  • Functional testing and validation experience
  • System integration familiarity
  • Documentation and knowledge base creation
  • Preventive action identification skills

Key Requirements

  • Proven experience with TaxOne application
  • Background in functional support and system sustenance
  • Understanding of fiscal and tax operational flows

Work Rights

Not specified

Tailored Resume

Cover Letter