It Support Technician - 3

Leidos UK

Base: $52,000.00 - $94,000.00; bonus/equity: not s...
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Advanced end-user technical support
Servicenow ticket lifecycle management
Windows and macos support experience
** Leidos UK is seeking an IT Support Technician 3 to provide advanced support for end-users under the SEC ISS contract. The role involves troubleshooting complex technical issues, mentoring junior technicians, and maintaining operational standards in a fully remote environment. **

Job Summary

  • The IT Support Technician 3 provides advanced end-user support for complex desktop and connectivity issues.
  • This role includes mentoring junior technicians and improving service performance through continuous improvement actions.
  • Leidos values innovation and seeks individuals who challenge the status quo and drive measurable results.

Matching Summary

Match Score: 75

** Leidos UK is seeking an IT Support Technician 3 to provide advanced support for end-users under the SEC ISS contract. The role involves troubleshooting complex technical issues, mentoring junior technicians, and maintaining operational standards in a fully remote environment. **

Salary

Base: $52,000.00 - $94,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Advanced end-user technical support
  • ServiceNow ticket lifecycle management
  • Windows and macOS support experience
  • Incident/request management expertise

Nice-to-have

  • Mentoring junior technicians
  • Continuous service improvement practices
  • Experience with Microsoft Intune

Key Requirements

  • 5+ years of enterprise IT support experience
  • Ability to obtain SEC Public Trust
  • ITIL-aligned incident management experience

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter