Enterprise Technology Engineer - Support Desk Agent
BP Retail UK
Pune, India
Hybrid
Technical support for windows 11 & m365
Servicenow ticketing application experience
Network troubleshooting and connectivity basics
A System Support technician is responsible for all aspects of support and technical assistance by addressing a wide variety of user issues including software problems, hardware failures and network issues
Job Summary
A System Support technician is responsible for all aspects of support and technical assistance by addressing a wide variety of user issues including software problems, hardware failures and network issues.
At bp, we support our people to learn and grow in a diverse and challenging environment and are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
This role involves shift-based working hours and offers benefits including flexible working options, generous paid parental leave, and excellent retirement benefits.
Matching Summary
A System Support technician is responsible for all aspects of support and technical assistance by addressing a wide variety of user issues including software problems, hardware failures and network issues.
Skills & Requirements
Must-have
Technical support for Windows 11 & M365
ServiceNow ticketing application experience
Network troubleshooting and connectivity basics
Point-of-Sale troubleshooting including Credit Card/Pinpads
Password reset and MFA support
Customer service and call handling skills
Remote connection software knowledge
Nice-to-have
De-escalation skills
Clear communication with non-technical users
Self-motivated with superior technical ability
Excellent self-organization and time management
Security and compliance awareness
Data-driven problem-solving approach
Key Requirements
Associate degree or 2-4 years technical experience
Bachelor's degree or 5 years relevant experience preferred
Up to 10% travel required
Shift-based working hours
Experience with MS Office and Office 365
Experience with Active Directory and Remote Connection software