As a Product Support Engineer, you will provide timely and professional assistance to clients using Amadeus Hospitality products, ensuring smooth functionality and issue resolution
Job Summary
As a Product Support Engineer, you will provide timely and professional assistance to clients using Amadeus Hospitality products, ensuring smooth functionality and issue resolution.
Success in this role requires strong analytical skills, strong communication skills, deep product familiarity of hospitality systems, and a commitment to flexible, customer-focused service delivery.
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment.
Matching Summary
As a Product Support Engineer, you will provide timely and professional assistance to clients using Amadeus Hospitality products, ensuring smooth functionality and issue resolution.
Skills & Requirements
Must-have
Product Support Engineer
Timely and professional assistance
Investigate and escalate technical incidents
Drive support process enhancements
Knowledge base improvements
Hospitality systems familiarity
Nice-to-have
Customer-focused service delivery
Flexible work hours
Team building skills
Culture of belonging
Key Requirements
5-6+ years experience
Degree in business, operations, engineering, IT
Technical aptitude and customer service experience