Core/reservation Supervisor, Four Seasons Red Sea Resort At Shura Island

Four Seasons Hotels & Resorts

Red Sea, Saudi Arabia
Competitive basic salary; competitive live-out all...
Seamless guest communication
Handle guest requests accurately
Lead communication center team
Lead the Core Team in ensuring seamless communication between guests and hotel departments, overseeing daily operations within the Communication Center

Job Summary

  • Lead the Core Team in ensuring seamless communication between guests and hotel departments, overseeing daily operations within the Communication Center.
  • Guide and motivate the team to deliver genuine and anticipatory service, upholding the Four Seasons standards of excellence and care.
  • The role involves supporting team training, monitoring service performance, and ensuring each interaction reflects the brand’s promise of creating memorable experiences.

Matching Summary

Lead the Core Team in ensuring seamless communication between guests and hotel departments, overseeing daily operations within the Communication Center.

Salary

Competitive basic salary; Competitive live-out allowance; Travel allowance, if applicable

Skills & Requirements

Must-have

  • Seamless guest communication
  • Handle guest requests accurately
  • Lead communication center team
  • Deliver genuine anticipatory service
  • Uphold Four Seasons standards
  • Manage fast-paced environment

Nice-to-have

  • Create amazing guest experiences
  • Commitment to luxury with genuine heart
  • World-class employee experience
  • Recognize familiar faces
  • Welcome new ones
  • Connect to people and world

Key Requirements

  • Minimum 2 years supervisory experience
  • Proficiency in English and Arabic
  • Familiarity with hotel systems preferred
  • Locals only as per Saudi Labour Law

Work Rights

Locals only

Tailored Resume

Cover Letter