Principal Customer Success Manager

Onetrust

Munich, Germany
On-site (3 days a week in the office)
Trusted advisor for strategic customers
Revenue retention and growth
Executive relationship management
OneTrust is seeking a Principal Customer Success Manager in Munich, Germany, to foster long-term relationships with strategic customers and ensure their success with the company's AI-Ready Governance Platform. The role emphasizes revenue retention, customer engagement, and collaboration with internal teams to deliver exceptional service

Job Summary

  • Act as a trusted advisor for our most strategic customers from implementation to renewal.
  • Your main goal will be to ensure key executive stakeholders happy and satisfied with the products they have purchased.
  • This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more.

Matching Summary

Match Score: 85

OneTrust is seeking a Principal Customer Success Manager in Munich, Germany, to foster long-term relationships with strategic customers and ensure their success with the company's AI-Ready Governance Platform. The role emphasizes revenue retention, customer engagement, and collaboration with internal teams to deliver exceptional service.

Skills & Requirements

Must-have

  • trusted advisor for strategic customers
  • revenue retention and growth
  • executive relationship management
  • drive adoption and growth
  • deliver quarterly business reviews
  • manage account portfolio for Net ARR

Nice-to-have

  • evangelizing Trust in the workplace
  • align customer and product roadmaps
  • drive change into teams

Key Requirements

  • 8+ years in client-facing CSM role
  • BA/BS in a relevant subject
  • Experience with large enterprise customers
  • Experience with B2B Enterprise SaaS solutions
  • Experience using SFDC and Gainsight

Work Rights

Not specified

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