Uts Assoc Tech Svc Desk

Unity of Roseburg

Fully remote
First line user support experience
Remote access tools proficiency
Hardware and software troubleshooting
The role involves performing routine support duties including guiding users to restore functionality and troubleshooting connectivity issues

Job Summary

  • The role involves performing routine support duties including guiding users to restore functionality and troubleshooting connectivity issues.
  • Employees must ensure tickets are managed to closure while keeping clients updated on status and progress.
  • The position requires learning and complying with desktop, peripheral, and security policies while delivering results against organizational SLAs.

Matching Summary

The role involves performing routine support duties including guiding users to restore functionality and troubleshooting connectivity issues.

Skills & Requirements

Must-have

  • First line user support experience
  • Remote access tools proficiency
  • Hardware and software troubleshooting

Nice-to-have

  • Service desk knowledge base contribution
  • Continuous improvement mindset
  • Strong communication skills

Key Requirements

  • High School diploma or GED required
  • Less than 1 year of experience in area of responsibility

Work Rights

Not specified

Tailored Resume

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