Probe Group is seeking a Digital Advisor to manage customer interactions via email and live chat from their Eastwood, Philippines office. The role requires strong communication skills and customer service experience, particularly in the healthcare sector, with a focus on achieving high customer satisfaction
Job Summary
Receive emails and live chats through digital messaging and provide accurate and timely responses to customer requests.
Perform record searches based on customer requests and manage and resolve customer complaints, identifying and escalating priority issues.
Always strive for great customer satisfaction and experience, ensuring all interactions are handled professionally based on Quality Guidelines.
Matching Summary
Match Score: 75
Probe Group is seeking a Digital Advisor to manage customer interactions via email and live chat from their Eastwood, Philippines office. The role requires strong communication skills and customer service experience, particularly in the healthcare sector, with a focus on achieving high customer satisfaction.