Helpdesk Lead

Experian

Heredia, Costa Rica
On-site
Microsoft sccm infrastructure management
Desktop platform optimization and standardization
Tier 3 support for desktop platforms
Experian is seeking a Helpdesk Lead in Heredia, Costa Rica, to oversee daily IT Help Desk operations, manage troubleshooting processes, and provide Tier 3 support. The ideal candidate should have management experience, strong technical troubleshooting skills, and a commitment to fostering a collaborative team environment

Job Summary

  • The Helpdesk Lead is responsible for leading daily IT Help Desk functions, including troubleshooting tickets and managing staff.
  • This role requires managing Microsoft SCCM infrastructure, handling OS deployments, and providing Tier 3 support for desktop platforms.
  • Experian prioritizes an inclusive culture with award-winning recognition for employee well-being and career development.

Matching Summary

Match Score: 85

Experian is seeking a Helpdesk Lead in Heredia, Costa Rica, to oversee daily IT Help Desk operations, manage troubleshooting processes, and provide Tier 3 support. The ideal candidate should have management experience, strong technical troubleshooting skills, and a commitment to fostering a collaborative team environment.

Skills & Requirements

Must-have

  • Microsoft SCCM infrastructure management
  • Desktop platform optimization and standardization
  • Tier 3 support for desktop platforms
  • Windows Servicing Model coordination
  • ITIL practices including change management
  • Hardware and software asset management
  • Team leadership and training responsibilities

Nice-to-have

  • Experience in crisis management
  • Vendor account coordination skills
  • Continuous improvement strategies
  • Positive team collaboration culture
  • Innovation mindset within data services

Key Requirements

  • Experience in Management or Lead position
  • Motivated to lead a team with occasional after-hours emergency response
  • Problem analysis and resolution capabilities

Work Rights

Not specified

Tailored Resume

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