Major Incident Manager

Capgemini

Cairo, EG
On-site
Workplace technology management
Technical support and incident resolution
Continual service improvement initiatives
Oversee and monitor workplace technologies including: End-user device management, Virtual desktops, Collaboration and productivity tools (e.g., Microsoft 365)

Job Summary

  • Oversee and monitor workplace technologies including: End-user device management, Virtual desktops, Collaboration and productivity tools (e.g., Microsoft 365).
  • Investigate, diagnose, and resolve complex technical incidents, providing 3rd level support.
  • Actively participate in infrastructure upgrades and migrations, review and contribute to high-level design documents, and evaluate new products.

Matching Summary

Oversee and monitor workplace technologies including: End-user device management, Virtual desktops, Collaboration and productivity tools (e.g., Microsoft 365).

Skills & Requirements

Must-have

  • Workplace technology management
  • Technical support and incident resolution
  • Continual service improvement initiatives
  • Infrastructure upgrades and migrations
  • Assess infrastructure components

Nice-to-have

  • Unleashing human energy through technology
  • Inclusive and sustainable future
  • Collaborative community of colleagues

Key Requirements

  • At least 4–6 years of experience
  • Workplace technology management experience
  • Technical support experience
  • Infrastructure roles experience

Work Rights

Not specified

Tailored Resume

Cover Letter