As the Customer Service Representative, you will manage daily client deliverables for one or more accounts, ensuring exceptional customer satisfaction and efficient resolution of issues
Job Summary
As the Customer Service Representative, you will manage daily client deliverables for one or more accounts, ensuring exceptional customer satisfaction and efficient resolution of issues.
Process sales orders, RGAs, and credits in a high-volume call center, ensuring accurate methods and procedures are followed.
Watts is committed to equal employment opportunity and will make reasonable accommodations for qualified individuals with disabilities.
Matching Summary
As the Customer Service Representative, you will manage daily client deliverables for one or more accounts, ensuring exceptional customer satisfaction and efficient resolution of issues.
Skills & Requirements
Must-have
high-volume call center environment
process sales orders
resolve product shortages and complaints
investigate and release order holds
coordinate communication with manufacturing/shipping
Nice-to-have
team-oriented and supportive culture
professional development opportunities
caring about quality of work
meaningful impact on lives
Key Requirements
High School Diploma or equivalent
3+ years of customer service experience
Experience with order entry and expediting
Familiarity with ERP systems
Basic proficiency in Microsoft Excel, Word, PowerPoint