The role involves providing remote-based technical support via phone, email, and remote desktop to resolve incidents for Canon's software solutions portfolio
Job Summary
The role involves providing remote-based technical support via phone, email, and remote desktop to resolve incidents for Canon's software solutions portfolio.
Candidates must diagnose and resolve software problems by analyzing log files, error messages, and user-reported issues while adhering to defined service levels.
Canon Business Services Centre Philippines offers a rewarding culture that values career progression and flexible working arrangements to improve work-life balance.
Matching Summary
The role involves providing remote-based technical support via phone, email, and remote desktop to resolve incidents for Canon's software solutions portfolio.
Skills & Requirements
Must-have
Bachelor's Degree in Business or IT
1 year customer facing role experience
Experience with Microsoft Operating Systems
Knowledge of Active Directory and Network Infrastructures
Software installation and configuration skills
Nice-to-have
BPO experience in customer service
Strong attention to detail and accuracy
Ability to work independently and flexibly
Proactive development of best practices
Excellent time management and prioritization
Key Requirements
Bachelor's Degree (Business, IT, or equivalent)
Minimum 1 year experience in similar customer facing role
Eligible to work in the country of application
Work Rights
Must be eligible to work in the country of application