Job Summary

• The role involves managing critical escalations from executive teams and enterprise accounts for Autodesk's BIM and construction software products.
• Candidates must be available to work in a 24/7 environment including weekends while driving high-priority incidents to successful closure.
• The position requires influencing product development through root cause analysis and contributing to the internal knowledge base quality.

Matching Summary

Salary

Not specified; Annual cash bonuses may apply; Stock grants and comprehensive benefits package included

Skills & Requirements

Key Requirements

• Bachelor's degree in Design, Engineering, or Infrastructure
• Minimum 5-7 years of industry working experience
• 1+ years of team leadership or team coaching experience
• 3+ years of technology and customer support experience

Work Rights