Global Process Owner - Gbs

Dexcom Inc

Base: $164,200.00 - $273,600.00; bonus/equity: not...
Not specified (assumed hybrid based on industry standards).
13+ years relevant experience
8+ years people management
Gbs/medtech gpo experience
Dexcom Inc is seeking a Global Process Owner for its Technical Support team, responsible for designing and overseeing end-to-end processes to enhance customer experience and operational excellence in continuous glucose monitoring. The ideal candidate will have extensive experience in global operations, particularly within the MedTech sector, and a strong focus on digital transformation and governance

Job Summary

  • The role involves architecting and owning the end-to-end technical support process for Dexcom globally to deliver measurable business impact.
  • Candidates must leverage automation, AI, and analytics to modernize support while ensuring strict regulatory compliance with FDA, ISO, GDPR, HIPAA, and SOX standards.
  • The position offers a front-row seat to life-changing CGM technology, comprehensive benefits, and growth opportunities within an industry-leading organization.

Matching Summary

Match Score: 85

Dexcom Inc is seeking a Global Process Owner for its Technical Support team, responsible for designing and overseeing end-to-end processes to enhance customer experience and operational excellence in continuous glucose monitoring. The ideal candidate will have extensive experience in global operations, particularly within the MedTech sector, and a strong focus on digital transformation and governance.

Salary

Base: $164,200.00 - $273,600.00; Bonus/Equity: Not specified; Benefits: Full and comprehensive program included

Skills & Requirements

Must-have

  • 13+ years relevant experience
  • 8+ years people management
  • GBS/MedTech GPO experience
  • FDA/ISO 13485/GDPR/HIPAA/SOX compliance
  • ServiceNow Salesforce Genesys AI platforms
  • Design for Reliability governance

Nice-to-have

  • Strategic operator mindset
  • Digital-first value creation
  • Executive presence and communication
  • Relentlessly results-oriented
  • Agile leadership in complex environments

Key Requirements

  • Bachelor's Degree required
  • At least 13 years of relevant experience
  • At least 8 years of people management experience
  • Proven track record in Global Business Services
  • Experience with MedTech regulations and compliance

Work Rights

Not specified

Tailored Resume

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