Senior Tech Support Specialist (contract)

Staples Canada

Canada
Base salary + commission; performance bonuses incl...
On-site
A+ certification required
5+ years technical field experience
3+ years customer service environment
Staples Canada is seeking a Senior Tech Support Specialist to manage technical escalations and provide advanced troubleshooting support. The role emphasizes enhancing customer satisfaction and retention through effective communication and problem-solving skills in a fast-paced environment

Job Summary

  • The role involves handling technical escalations and advanced troubleshooting to increase subscriber satisfaction and retention rates.
  • Candidates must possess A+ certification and over five years of experience in technical repairs and troubleshooting.
  • The position offers a base salary plus commission, health and dental benefits, and performance bonuses for remote work.

Matching Summary

Match Score: 85

Staples Canada is seeking a Senior Tech Support Specialist to manage technical escalations and provide advanced troubleshooting support. The role emphasizes enhancing customer satisfaction and retention through effective communication and problem-solving skills in a fast-paced environment.

Salary

Base Salary Plus Commission; Performance bonuses included; Health and Dental benefits provided

Skills & Requirements

Must-have

  • A+ certification required
  • 5+ years technical field experience
  • 3+ years customer service environment
  • Advanced Windows MacOS Chrome OS iOS Android knowledge
  • Networking and device management skills
  • Rotational shift schedule including evenings weekends

Nice-to-have

  • Bilingual preferred
  • Empathy and de-escalation soft skills
  • Sales and subscription transaction experience
  • Knowledge base collaboration skills
  • Flexible working hours management

Key Requirements

  • A+ certification
  • Degree diploma or certificate in technical field
  • 5+ years technical experience
  • 3+ years customer service experience
  • Work from home eligibility

Work Rights

Not specified

Tailored Resume

Cover Letter