End User Support Engineer - Aldermaston

DXC Technology Australia & New Zealand

Aldermaston, United Kingdom
Fully remote
Desktop/laptop break/fix repairs
Managed print services (mps)
Conference-room av support
Deliver on-site end-user support across desktop/laptop devices, break/fix repairs, managed print (MPS), conference-room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model

Job Summary

  • Deliver on-site end-user support across desktop/laptop devices, break/fix repairs, managed print (MPS), conference-room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model.
  • Primary work location: Aldermaston, with rotational coverage at Reading Green Park, requiring SC security clearance with eligibility for DV.
  • Responsibilities include diagnosing and resolving EUC incidents, supporting endpoint encryption, administering Active Directory, managing print devices, providing Tech Bar and front-of-house service, managing conference rooms, and performing foundational networking tasks.

Matching Summary

Deliver on-site end-user support across desktop/laptop devices, break/fix repairs, managed print (MPS), conference-room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model.

Skills & Requirements

Must-have

  • Desktop/laptop break/fix repairs
  • Managed print services (MPS)
  • Conference-room AV support
  • VIP support
  • Tech Bar services
  • Hardware builds and repairs
  • Windows client OS troubleshooting
  • Active Directory administration
  • CAT5 and fibre network patching
  • ITSM processes and SLA adherence
  • Full UK driving licence

Nice-to-have

  • Service excellence mindset
  • Structured and methodical approach
  • Team-oriented
  • Professional and positive attitude
  • Calm under pressure
  • Continuous service improvement mindset

Key Requirements

  • SC security clearance
  • Eligibility for DV clearance
  • Full UK driving licence
  • ITIL Foundation certification
  • SCCM knowledge
  • Microsoft and CompTIA certifications

Work Rights

SC clearance required

Tailored Resume

Cover Letter