Answer inbound calls from customers who have questions and/or need help with consumer electronics, and handle upsell
Job Summary
Answer inbound calls from customers who have questions and/or need help with consumer electronics, and handle upsell.
Perform troubleshooting, handle warranty matters and general tech related questions, identify and escalate priority issues to next level support when appropriate.
Constantly learning new technology in the consumer electronics market, focusing on audio and video.
Matching Summary
Answer inbound calls from customers who have questions and/or need help with consumer electronics, and handle upsell.
Skills & Requirements
Must-have
Consumer electronics product knowledge
Troubleshooting and warranty handling
Customer information recording in ORACLE
Utilize knowledge base system
Excellent verbal and written communication
Professional telephone skills
Work effectively with windows-based computer systems
Nice-to-have
Knowledge of Bluetooth, WiFi, APPs
Home audio technology knowledge
MAC experience
Demonstrate initiative and interest in self-development
Positive attitude and excellent interpersonal skills
Great active listening skills
Key Requirements
2+ years technical inbound call center experience
Problem solving and critical thinking skills
Great multi-tasking skills
Prioritize and effectively manage time
Flexible work schedule - available to work weekend shifts
Good judgment and independent decision making
Able to solve problems and work under minimal supervision