Member Experience Manager

Eosfitness

Fremont Ave, Montclair, US
Base: $19.90 - $21.90 usd; bonus/equity: not speci...
On-site
Exceptional customer service
Address member concerns
Resolve billing issues
EōS Fitness is seeking a Member Experience Manager to enhance customer service and member engagement at their Montclair location. The ideal candidate will be responsible for addressing member concerns, training front desk staff, and fostering a positive gym environment in alignment with the company’s core values

Job Summary

  • EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
  • This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
  • Benefits include free membership, discounted services, daily pay, competitive pay, health benefits, and 401(k) with matching.

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager to enhance customer service and member engagement at their Montclair location. The ideal candidate will be responsible for addressing member concerns, training front desk staff, and fostering a positive gym environment in alignment with the company’s core values.

Salary

Base: $19.90 - $21.90 USD; Bonus/Equity: Not specified; Benefits: Competitive pay plus vacation, holiday, and sick pay, Group Health, dental, vision, Supplemental Life, Employee Assistant Program, 401(k) + Company matching, Sophia Learning

Skills & Requirements

Must-have

  • Exceptional customer service
  • Address member concerns
  • Resolve billing issues
  • Respond to member feedback
  • Train front desk staff
  • Maintain facility cleanliness

Nice-to-have

  • Embody core values
  • Inspire team culture
  • Online reputation management

Key Requirements

  • Proven customer service or leadership experience
  • Excellent communication and problem-solving skills
  • Proficiency with fitness management software
  • Knowledge of membership management and billing
  • Must pass background check
  • CPR certification within 30 days
  • Ability to lift more than 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter