Marketing Manager, Customer Engagement – Americas

Interface

LaGrange, GA, US
Hybrid
7-10 years customer experience experience
Lead geographically distributed teams
Design scalable event processes
The role is responsible for defining and evolving Interface's end-to-end customer experience with a focus on Georgia-based mill visits and hosted programs

Job Summary

  • The role is responsible for defining and evolving Interface's end-to-end customer experience with a focus on Georgia-based mill visits and hosted programs.
  • This leader will shift the customer experience function from event execution to intentional, insight-driven customer engagement to drive commercial priorities.
  • The position requires leading a talented team of event professionals while partnering closely with Sales, Marketing, and Manufacturing to deliver purposeful experiences.

Matching Summary

The role is responsible for defining and evolving Interface's end-to-end customer experience with a focus on Georgia-based mill visits and hosted programs.

Skills & Requirements

Must-have

  • 7-10 years customer experience experience
  • Lead geographically distributed teams
  • Design scalable event processes
  • Integrate engagement data into CRM
  • Define success metrics and KPIs

Nice-to-have

  • Strong background in field-based sales
  • Experience leading teams through change
  • Strategic mindset with operational discipline
  • Ability to lift up to 40 lbs
  • Flexibility for events outside business hours

Key Requirements

  • Bachelor's degree in Business or Marketing
  • 7-10 years progressive experience
  • 25% travel requirement

Work Rights

Not specified

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