Shield Customer Success Manager

UPS

Davenport, IA, USA
Base: $97,200.00pyear to $170,100.00pyear; bonus/e...
Customer relationship management
Strategic customer engagement
Issue management
The Shield CSM will oversee and nurture relationships with large customers, acting as a trusted advisor to drive value realization and long-term success

Job Summary

  • The Shield CSM will oversee and nurture relationships with large customers, acting as a trusted advisor to drive value realization and long-term success.
  • Key responsibilities include issue management, coordinating with internal teams to deliver supply chain solutions, and conducting business reviews to enhance customer experience.
  • The company offers a comprehensive benefits package including medical, dental, vision, retirement programs, and paid time off.

Matching Summary

The Shield CSM will oversee and nurture relationships with large customers, acting as a trusted advisor to drive value realization and long-term success.

Salary

Base: $97,200.00/year to $170,100.00/year; Bonus/Equity: eligible for sales incentive plan and annual management incentive plan; Benefits: Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program

Skills & Requirements

Must-have

  • customer relationship management
  • strategic customer engagement
  • issue management
  • value realization
  • upsell opportunities

Nice-to-have

  • strong business collaboration
  • talented teams
  • rewarding culture
  • innovative possibilities

Key Requirements

  • Proven track record managing large accounts
  • Bachelor’s degree in business, marketing, or related field preferred
  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S.

Work Rights

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S.

Tailored Resume

Cover Letter