Customer Value Architect (remote, Gbr)

CrowdStrike

United Kingdom
Fully remote
Customer success planning
Sales expansion within accounts
Post-sale customer point of contact
The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realisation while minimising churn and contraction

Job Summary

  • The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realisation while minimising churn and contraction.
  • Achieves renewals via demonstrated realised value and Flex consumption progress, and drives strategic Flex adoption and planning across enterprise accounts.
  • CrowdStrike offers market-leading compensation and equity awards, comprehensive wellness programs, competitive vacation, and professional development opportunities.

Matching Summary

The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realisation while minimising churn and contraction.

Skills & Requirements

Must-have

  • Customer success planning
  • Sales expansion within accounts
  • Post-sale customer point of contact
  • Executive Quarterly Business Reviews
  • Falcon Flex consumption growth
  • Advanced knowledge of Falcon Flex model

Nice-to-have

  • Mission-driven company culture
  • Relentless focus on innovation
  • Fanatical commitment to customers
  • Limitless passion for cybersecurity
  • Cultivate a culture of belonging

Key Requirements

  • Minimum 8+ years of professional experience
  • Advanced, wide-ranging experience
  • Deep industry knowledge
  • Expert-level presentation skills
  • Strong financial acumen
  • Experience with flexible licensing models
  • Proven track record managing complex customer relationships
  • BA/BS or equivalent educational background preferred

Work Rights

Located in United Kingdom

Tailored Resume

Cover Letter