Patient Access & Care Team Rep (remote)

Advocate Health

Unknown, Unknown, US
Base: $21.45 - $32.20; bonus/equity: not specified...
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First point of contact for customers
Accurately document interactions
Resolve customer inquiries
** Advocate Health is seeking a fully remote Patient Access & Care Team Representative to serve as the first point of contact for customers, aiding with inquiries, scheduling appointments, and managing patient information. The position requires strong customer service skills and offers a variety of permanent shifts along with a comprehensive benefits package. **

Job Summary

  • Acts as the first point of contact for customers reaching out to Advocate Aurora through established Patient Access & Care Team (PACT) services for both internal and external partnerships.
  • Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Match Score: 75

** Advocate Health is seeking a fully remote Patient Access & Care Team Representative to serve as the first point of contact for customers, aiding with inquiries, scheduling appointments, and managing patient information. The position requires strong customer service skills and offers a variety of permanent shifts along with a comprehensive benefits package. **

Salary

Base: $21.45 - $32.20; Bonus/Equity: Not specified; Benefits: Paid Time Off, Health and welfare benefits, Flexible Spending Accounts, Family benefits, Retirement plans, Educational Assistance

Skills & Requirements

Must-have

  • First point of contact for customers
  • Accurately document interactions
  • Resolve customer inquiries
  • Schedule patient appointments
  • Verify medical records
  • Handle emergent calls
  • Provide excellent customer service

Nice-to-have

  • Ability to work with diverse customers
  • Active listening skills
  • Problem-solving skills
  • Organizational and prioritization skills

Key Requirements

  • High School Graduate
  • Experience in healthcare preferred
  • Experience in a call center preferred
  • Basic understanding of computers
  • Ability to use/manage a multiple-line telephone system

Work Rights

Not specified

Tailored Resume

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