The Customer Care Advocate will provide timely processing of orders received by mail, telephone, fax, or e-mail or personally from customers or company employees
Job Summary
The Customer Care Advocate will provide timely processing of orders received by mail, telephone, fax, or e-mail or personally from customers or company employees.
Essential duties include responding to customer emails, entering and confirming orders within 24 hours, informing customers of price discrepancies and ship dates, and maintaining detailed documentation.
Regal Rexnord offers comprehensive benefits including Medical, Dental, Vision, Paid Time Off, 401k with matching, and Tuition Assistance.
Matching Summary
The Customer Care Advocate will provide timely processing of orders received by mail, telephone, fax, or e-mail or personally from customers or company employees.
Skills & Requirements
Must-have
Timely processing of orders
Respond to customer emails
Enter and confirm orders
Inform customers of discrepancies
Maintain detailed documentation
Follow up on orders
Heavy phone traffic
Nice-to-have
Fast-paced manufacturing environment
Establish effective working relationships
Work in a demanding environment
Key Requirements
High school diploma or equivalent
Prior customer service experience
Microsoft Office and basic computer skills
Prior Customer Service Experience in a manufacturing environment