Application Support Engineer

GOLDTECH RESOURCES PTE LTD

Singapore, Singapore
Cloud-based application support
Production incident management
Root cause analysis
This role focuses on ensuring system stability through deep troubleshooting, incident management, and continuous service improvement across web, mobile, and kiosk environments

Job Summary

  • This role focuses on ensuring system stability through deep troubleshooting, incident management, and continuous service improvement across web, mobile, and kiosk environments.
  • The engineer will work across cloud-based systems to maintain high availability and performance while collaborating with cross-functional teams including development and infrastructure.
  • Candidates must possess strong ownership of incidents from identification through resolution and demonstrate familiarity with ITIL processes for incident and problem management.

Matching Summary

Match Score: 75

This role focuses on ensuring system stability through deep troubleshooting, incident management, and continuous service improvement across web, mobile, and kiosk environments.

Skills & Requirements

Must-have

  • Cloud-based application support
  • Production incident management
  • Root cause analysis
  • Azure cloud platform experience
  • CMS troubleshooting (AEM)
  • API and backend integration support
  • SQL database querying

Nice-to-have

  • Strong analytical mindset
  • High-pressure environment adaptability
  • Proactive issue identification
  • Excellent stakeholder communication
  • Detailed documentation discipline

Key Requirements

  • Experience in L2/L3 production support
  • Familiarity with ITIL processes
  • Knowledge of access control and certificates
  • MS Word resume submission required

Work Rights

Not specified

Tailored Resume

Cover Letter