Guest Experience Agent

Four Seasons

Venice, Italy
Personalized guest service
Multi-channel guest interaction
Guest request management
The Guest Experience Agent plays a vital role in delivering highly personalized, seamless, and emotionally engaging service throughout every stage of the guest journey

Job Summary

  • The Guest Experience Agent plays a vital role in delivering highly personalized, seamless, and emotionally engaging service throughout every stage of the guest journey.
  • You will be responsible for welcoming guests, providing room escorting, and delivering a clear and engaging presentation of services.
  • Four Seasons believes in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Matching Summary

The Guest Experience Agent plays a vital role in delivering highly personalized, seamless, and emotionally engaging service throughout every stage of the guest journey.

Skills & Requirements

Must-have

  • personalized guest service
  • multi-channel guest interaction
  • guest request management
  • service recovery efforts
  • luxury hospitality environment

Nice-to-have

  • warm and attentive host
  • genuine connections
  • cross-cultural sensitivity
  • intuitive luxury service
  • attention to detail

Key Requirements

  • 1+ years of experience
  • Ability to support luggage handling
  • Fluency in English and Italian
  • Legal right to work in Italy

Work Rights

Must have legal right to work in Italy

Tailored Resume

Cover Letter