Customer Service Representative

Pet Palace Charlotte

Charlotte, NC, United States
Base: $14.00ph doe; bonus/equity: tips; benefits: ...
On-site
Handling phones and customers
Greeting pet parents and pets
Managing check-ins and check-outs
We are revolutionizing the pet industry and are looking for someone who can make every client feel like a VIP (Very Important Pet-parent)

Job Summary

  • We are revolutionizing the pet industry and are looking for someone who can make every client feel like a VIP (Very Important Pet-parent).
  • You’ll be on your feet often, must be able to lift 40 lbs, and availability on evenings, weekends, and holidays is required.
  • You’re a people-person and a pet-person with solid communication chops and experience with multi-line phones and computer systems.

Matching Summary

We are revolutionizing the pet industry and are looking for someone who can make every client feel like a VIP (Very Important Pet-parent).

Salary

Base: $14.00/hour DOE; Bonus/Equity: tips; Benefits: Part-time health, mental health, and telehealth benefits

Skills & Requirements

Must-have

  • handling phones and customers
  • greeting pet parents and pets
  • managing check-ins and check-outs
  • balancing end-of-day cash drawer
  • responding to complaints with patience

Nice-to-have

  • fluent in human and hound
  • love pets and people
  • cool under pressure
  • solve problems fast

Key Requirements

  • 1+ year of customer service experience preferred
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter