Pro Experience Manager

The Home Depot

Nanuet, New York, United States
Customer service leadership
Pro customer flow
On-time delivery execution
Oversee store standards, customer service, department readiness, and operational processes to increase Pro sales and loyalty

Job Summary

  • Oversee store standards, customer service, department readiness, and operational processes to increase Pro sales and loyalty.
  • Drive efficient Pro customer flow, enforce Pro standards, ensure timely deliveries, and perform Manager on Duty responsibilities.
  • Coach and train associates on policies, safety, and customer service, while championing a safe working environment.

Matching Summary

Oversee store standards, customer service, department readiness, and operational processes to increase Pro sales and loyalty.

Skills & Requirements

Must-have

  • Customer service leadership
  • Pro customer flow
  • On-time delivery execution
  • Safe opening and closing
  • Associate coaching and training
  • Hazard correction and safety training

Nice-to-have

  • Champion GET culture
  • Drive associate morale
  • Voice of the Associate initiatives
  • Partner with Store Leaders

Key Requirements

  • 1 year relevant work experience
  • Management of people experience
  • Retail operations experience
  • 18 years of age or older
  • Legally permitted to work in the United States
  • Flexible schedule availability

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter