This position is part of a 24/7 operations team working a structured rotating roster of 9 hour shifts across days, afternoons and nights, averaging 300 hours over an 8-week cycle
Job Summary
This position is part of a 24/7 operations team working a structured rotating roster of 9 hour shifts across days, afternoons and nights, averaging 300 hours over an 8-week cycle.
You will be responsible for the scheduling, coordination, and dispatch of work to operational staff based on customer requirements, priorities, and availability of both internal and external resources.
The roster provides regular blocks of days off, considers employee leave requests, and includes generous shift and weekend penalty rates.
Matching Summary
This position is part of a 24/7 operations team working a structured rotating roster of 9 hour shifts across days, afternoons and nights, averaging 300 hours over an 8-week cycle.
Skills & Requirements
Must-have
SA Water Customer Contact Centre interface
GPS monitoring for resource efficiency
Data integrity and quality checks
24/7 operations rotating roster
High Risk activity monitoring
Nice-to-have
Culture of Innovation & Improvement
Positive client outcomes
Effective stakeholder engagement
Support for internal/external customers
Key Requirements
Relevant Industry Diploma or Certification
Current Driver’s Licence
2+ years customer service delivery experience
Familiar with IT software (Click, WOA, Maximo, JAMS, MFC)