Shape the evolution of Unloan's home loan – a life-changing financial product for thousands of Australians
Job Summary
Shape the evolution of Unloan's home loan – a life-changing financial product for thousands of Australians.
As Crew Lead – In‑Life, you own the experience customers live with every day — from rate changes and servicing, to retention, and the moments that define trust.
You’ll sit at the intersection of customer empathy, complex regulation, and modern digital platforms, leading teams that balance real human outcomes with serious technical and risk accountability.
Matching Summary
Shape the evolution of Unloan's home loan – a life-changing financial product for thousands of Australians.
Skills & Requirements
Must-have
leading large cross-functional teams
product and delivery leadership
complex regulated environments
customer outcomes and risk balance
stakeholder management and influencing
end-to-end in-life customer experience
Nice-to-have
reimagining home loans
product-led outcome-driven culture
customer empathy and digital platforms
building high-performing inclusive teams
Key Requirements
Proven experience leading large teams
Strong product and delivery leadership
Comfort operating in regulated environments
Balance customer outcomes with risk
Excellent stakeholder management
Experience in banking or financial services highly regarded