Retention Specialist - Alabang

WNS Global Services (Australia) Pty Ltd

Muntinlupa, Philippines
On-site
Professional customer communication
Provide solutions per process guidelines
Listen attentively to customer needs
WNS is an Agentic AI-powered leader in intelligent operations and transformation, serving over 700 clients across 10 industries

Job Summary

  • WNS is an Agentic AI-powered leader in intelligent operations and transformation, serving over 700 clients across 10 industries.
  • The role requires communicating with customers professionally, providing solutions as per process guidelines, and demonstrating empathy.
  • The company offers benefits such as free HMO coverage from day 1, skills training opportunities, paid leaves, and annual appraisals.

Matching Summary

WNS is an Agentic AI-powered leader in intelligent operations and transformation, serving over 700 clients across 10 industries.

Skills & Requirements

Must-have

  • Professional customer communication
  • Provide solutions per process guidelines
  • Listen attentively to customer needs
  • Demonstrate empathy
  • Willing to work onsite
  • Willing to work on shifting schedules

Nice-to-have

  • Agentic AI-powered solutions
  • Deep domain excellence
  • Human-led solutions
  • Structured career path
  • Growing and expanding team

Key Requirements

  • College graduate
  • 2 years renewals, retention or inside sales experience
  • Familiar with CRM tools (e.g., Salesforce, HubSpot)

Work Rights

Not specified

Tailored Resume

Cover Letter