Service Delivery Executive (Admin)

SINGAPORE TELECOMMUNICATIONS LIMITED

Singapore, Singapore
System knowledge of ecom and crm platforms
Product knowledge of voice and data services
Ability to liaise with sales and internal stakeholders
The role involves reviewing, verifying, and decomposing service requests to create orders in the ECOM system

Job Summary

  • The role involves reviewing, verifying, and decomposing service requests to create orders in the ECOM system.
  • Candidates must possess specific system knowledge including Quotation System, CRM, ECOM, ESOM, NGNIS, and EWS.
  • Training will be provided for candidates who lack the necessary system, skills, or product knowledge.

Matching Summary

Match Score: 75

The role involves reviewing, verifying, and decomposing service requests to create orders in the ECOM system.

Skills & Requirements

Must-have

  • System knowledge of ECOM and CRM platforms
  • Product knowledge of Voice and Data services
  • Ability to liaise with Sales and internal stakeholders

Nice-to-have

  • Experience in fast-paced environment
  • Understanding of billing dependency ties
  • Familiarity with number management processes

Key Requirements

  • Relevant product knowledge of schemes and plans
  • Liaison capability with Credit Management teams
  • No prior experience required as training is offered

Work Rights

Not specified

Tailored Resume

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