Service Desk Specialist

Westpac

Auckland, New Zealand
**
Exceptional analytical and problem-solving skills
Intermediate understanding of desktop systems
Two years experience in it performance analysis
** Westpac is seeking a Service Desk Specialist for a fully remote role in Auckland, New Zealand. The ideal candidate will have strong analytical skills and experience in IT performance analysis, focusing on resolving IT incidents and enhancing customer service through automation and problem management strategies. **

Job Summary

  • This role is responsible for resolving IT incidents while reducing common issues through data analysis and automation strategies.
  • The position requires working closely with Senior Desktop Specialists and the Service Desk Lead to support operational strategies.
  • Employees receive benefits including 4 weeks standard holiday plus 5 additional days of wellbeing leave and school holiday subsidies.

Matching Summary

Match Score: 75

** Westpac is seeking a Service Desk Specialist for a fully remote role in Auckland, New Zealand. The ideal candidate will have strong analytical skills and experience in IT performance analysis, focusing on resolving IT incidents and enhancing customer service through automation and problem management strategies. **

Skills & Requirements

Must-have

  • Exceptional analytical and problem-solving skills
  • Intermediate understanding of desktop systems
  • Two years experience in IT performance analysis
  • Advanced knowledge of help desk software
  • Experience assisting customers through phone and chat

Nice-to-have

  • Preferred ITIL Foundations certification
  • High level of ServiceNow virtual agent experience
  • Experience with ticket analysis and reporting
  • Knowledge automation experience
  • Power BI reporting experience

Key Requirements

  • Two years' experience in IT performance analysis
  • End-user support role experience
  • ITIL Foundations preferred
  • PC/IT related courses supporting automation

Work Rights

Not specified

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