Not specified (assumed to be flexible based on the role's requirements)
10+ years customer success operations experience
Post-sales forecasting and pipeline management
Saas enterprise technology background
Anaplan is seeking a Principal for Customer Success Operations in Singapore, focused on enhancing post-sales processes and operational efficiency within the APAC region. The ideal candidate will possess extensive experience in customer success operations, particularly in SaaS environments, and will play a crucial role in strategic initiatives to drive growth and optimize business outcomes
Job Summary
This role serves as a trusted advisor to the APAC Customer Success Vice President, driving strategic initiatives to enhance post-sales processes.
The incumbent will lead operational efficiency improvements, forecast accuracy, and pipeline visibility across one of Anaplan's fastest-growing regions.
Candidates must demonstrate grit and the ability to manage complex workstreams while fostering strong relationships with cross-functional teams.
Matching Summary
Match Score: 85
Anaplan is seeking a Principal for Customer Success Operations in Singapore, focused on enhancing post-sales processes and operational efficiency within the APAC region. The ideal candidate will possess extensive experience in customer success operations, particularly in SaaS environments, and will play a crucial role in strategic initiatives to drive growth and optimize business outcomes.
Skills & Requirements
Must-have
10+ years customer success operations experience
Post-sales forecasting and pipeline management
SaaS enterprise technology background
CRM data integrity and reporting skills
Cross-functional leadership in matrixed org
Nice-to-have
Experience scaling hypergrowth businesses
Project management certification or experience
Strong opinions on post-sales team motivation
Entrepreneurial mindset for transformative change
Key Requirements
10+ years relevant customer success or post-sales operations experience
Proven track record in enterprise technology or SaaS environments
Demonstrated expertise in go-to-market modeling and territory setting