Fraud Case Management Product & Project Support Consultant

key-crypto.cloud

Brooklyn, Ohio, US
Base: $71,000 - $125,000 annually; bonus/equity: i...
Hybrid
Fraud case management platform support
Business analysis and requirement elicitation
Testing and defect tracking
This role supports the Fraud Case Management platform by ensuring stability, usability, and continuous improvement while enabling future enhancements

Job Summary

  • This role supports the Fraud Case Management platform by ensuring stability, usability, and continuous improvement while enabling future enhancements.
  • The position offers a hybrid work environment with options for mobile or home-based work depending on proximity to KeyBank facilities.
  • The compensation includes a base salary range of $71,000 to $125,000 annually, with eligibility for incentive compensation and a comprehensive benefits package.

Matching Summary

This role supports the Fraud Case Management platform by ensuring stability, usability, and continuous improvement while enabling future enhancements.

Salary

Base: $71,000 - $125,000 annually; Bonus/Equity: Incentive compensation eligibility; Benefits: Eligible for comprehensive benefits

Skills & Requirements

Must-have

  • Fraud Case Management platform support
  • Business analysis and requirement elicitation
  • Testing and defect tracking
  • Project delivery and coordination
  • Stakeholder communication and liaison
  • Root cause analysis and troubleshooting
  • Platform configuration and release activities

Nice-to-have

  • Background in fraud operations or financial crimes
  • Experience with Agile delivery methodologies
  • Familiarity with case management rules and workflows
  • Experience with FileNet
  • SQL and SAS data analysis skills
  • Support for regulatory and compliance initiatives
  • Strong ownership and independent work ethic
  • Collaborative and solutions-oriented mindset

Key Requirements

  • Experience supporting Fraud Case Management or similar systems
  • Proven business analysis skills
  • Hands-on UAT and release readiness experience
  • Ability to work with technology teams and vendors
  • Experience with regulatory and compliance initiatives

Work Rights

Not specified

Tailored Resume

Cover Letter