Technical Customer Service Lead

Diversey – A Solenis Company

Dispensing and dosing engineers management
Business partner kpi achievement
Service issue resolution strategies
The TCS Lead plays a pivotal role in ensuring that Diversey delivers outstanding service to internal and external customers

Job Summary

  • The TCS Lead plays a pivotal role in ensuring that Diversey delivers outstanding service to internal and external customers.
  • This position is responsible for developing, implementing, and monitoring strategies that enhance service quality, improve customer satisfaction, and promote a culture of continuous improvement across all service channels.
  • At Diversey - Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits, and numerous opportunities for professional growth and development.

Matching Summary

The TCS Lead plays a pivotal role in ensuring that Diversey delivers outstanding service to internal and external customers.

Skills & Requirements

Must-have

  • Dispensing and Dosing Engineers management
  • Business Partner KPI achievement
  • Service issue resolution strategies
  • Customer feedback analysis
  • Cross-functional team collaboration
  • Shared Service Centre liaison
  • Service delivery performance monitoring
  • Rollout management
  • Stock level monitoring for first-time fixes
  • Contractor relationship management
  • Global Strategic Accounts reporting

Nice-to-have

  • Driving superior customer experiences
  • Promoting a culture of continuous improvement
  • Enhancing service quality
  • Solving complex challenges

Key Requirements

  • Minimum of 3 years’ experience
  • Technical customer service role
  • Service quality role
  • Process improvement role
  • Proficiency in data analysis and reporting tools
  • Demonstrated ability to lead initiatives

Work Rights

Not specified

Tailored Resume

Cover Letter