Wrike or similar saas project management platform expertise
Sla management and incident escalation protocols
The Support and Operations Manager is responsible for leading end-to-end support operations for the Wrike platform across all solutions globally
Job Summary
The Support and Operations Manager is responsible for leading end-to-end support operations for the Wrike platform across all solutions globally.
This role ensures timely resolution of complex issues while maintaining platform stability and driving continuous improvement through proactive analysis.
WPP offers a hybrid work model with teams in the office around four days a week, fostering creativity and collaboration among diverse talent.
Matching Summary
The Support and Operations Manager is responsible for leading end-to-end support operations for the Wrike platform across all solutions globally.
Skills & Requirements
Must-have
5+ years global support operations experience
Wrike or similar SaaS project management platform expertise
SLA management and incident escalation protocols
Cross-functional collaboration with Product teams
Strong troubleshooting and analytical problem-solving skills
Nice-to-have
ITIL certification or ITIL-based service environment experience
Experience with workflow automation and enterprise integrations
Ability to work independently with minimal supervision
Data analytics skills for identifying support trends