Guest Experience Supervisor

Four Seasons Hotels Ltd

Baltimore, Maryland, United States
Hourly rate: $24.29; bonus/equity: not specified; ...
Supervise day-to-day guest experience operations
Coordinate with front office and housekeeping teams
Personalize guest stay pre-arrival and during stay
The Guest Experience Supervisor ensures hotel guests' expectations are fulfilled by personalizing the stay from pre-arrival through post-departure

Job Summary

  • The Guest Experience Supervisor ensures hotel guests' expectations are fulfilled by personalizing the stay from pre-arrival through post-departure.
  • This role involves coordinating with Front Office, Reservations, Housekeeping, and Food & Beverage teams to synchronize service across departments.
  • Employees receive comprehensive benefits including medical, vision, dental insurance, paid time off, and complimentary room nights at Four Seasons hotels worldwide.

Matching Summary

The Guest Experience Supervisor ensures hotel guests' expectations are fulfilled by personalizing the stay from pre-arrival through post-departure.

Salary

Hourly Rate: $24.29; Bonus/Equity: Not specified; Benefits: Medical, vision, dental, life insurance, short-term disability, 401k, meals, room nights

Skills & Requirements

Must-have

  • Supervise day-to-day guest experience operations
  • Coordinate with Front Office and Housekeeping teams
  • Personalize guest stay pre-arrival and during stay

Nice-to-have

  • Commitment to luxury with genuine heart
  • Active role in hotel-wide guest recognition
  • Ability to treat everyone as one wishes to be treated

Key Requirements

  • Work authorization in the United States required

Work Rights

Work authorization in the United States required

Tailored Resume

Cover Letter