Experienced Associate - Desktop Support Engineer (ac Kl)
PwC
Kuala Lumpur, Malaysia
Troubleshoot laptop hardware and software
Assist with new employee technology onboarding
Provide customer-centric support
Office Technology support plays a pivotal role in delivering top-tier technology support and guidance within the Tech Lounge at our Acceleration Center Kuala Lumpur Office
Job Summary
Office Technology support plays a pivotal role in delivering top-tier technology support and guidance within the Tech Lounge at our Acceleration Center Kuala Lumpur Office.
This customer-centric position involves problem-solving, one-on-one and group training, and maintaining an innovative environment for IT engagement and education.
Core Responsibilities include creating, updating, deploying, and troubleshooting images for laptops and desktops, and addressing laptop hardware and software issues.
Matching Summary
Office Technology support plays a pivotal role in delivering top-tier technology support and guidance within the Tech Lounge at our Acceleration Center Kuala Lumpur Office.
Skills & Requirements
Must-have
Troubleshoot laptop hardware and software
Assist with new employee technology onboarding
Provide customer-centric support
Develop and deliver training events
Collaborate with global teams
Resolve complex technical problems
Communicate technical information effectively
Nice-to-have
Maintain friendly and approachable demeanor
Offer feedback for customer experience enhancement
Build strong working relationships with users
Key Requirements
Minimum of 2 years of Desktop support experience
Diploma/Advanced Diploma, bachelor's degree, or equivalent in Computer Science/Information Technology
Advanced knowledge of Microsoft desktop operating systems
Experience in supporting mobile OS (iOS/Android) and Microsoft 365